Terms & Conditions
Last updated: 23 September 2026
1. Acceptance of Terms
By requesting a quote or booking a service with Elite Shining Cleaning ("we", "us"), you agree to these Terms & Conditions. Please read them carefully before booking.
2. Bookings & Quotes
Quotes provided online or by phone are estimates based on the information you provide. Final pricing is confirmed after we understand the full scope of the property and service required. Bookings are confirmed once a time and date are agreed with our team.
3. Cancellations & Rescheduling
We ask for at least 24 hours' notice to cancel or reschedule a booking. Late cancellations or lock-outs on the day may incur a call-out fee to cover our cleaner's reserved time.
4. Satisfaction Guarantee
If you're not fully satisfied with your clean, let us know within 24 hours and we will re-clean the affected areas free of charge. For End of Lease bookings, this includes a re-clean if your property manager identifies a genuine cleanliness issue against the standard checklist.
5. Access & Safety
You agree to provide safe and reasonable access to the property at the booked time. Our team is fully insured and police-checked; please advise us in advance of any pets, alarms, or access instructions.
6. Liability
We carry public liability insurance for our cleaning services. Any damage claims must be reported within 24 hours of the service being completed so we can investigate and resolve the matter promptly.
7. Payment
Payment is due on completion of the service unless otherwise agreed in writing. We accept standard payment methods advised at the time of booking.
8. Governing Law
These terms are governed by the laws of New South Wales, Australia.
9. Contact Us
Questions about these terms? Contact us at contact@eliteshiningcleaning.com.au or call +61494818223.